WEBSITE PRIVACY / UPDATED 13 OCTOBER 2026
Your website enquiry
and your information.
This notice covers enquiries and visits to the ACS Safety & Security website. The TPR platform and customer services have their own data arrangements.
Who is responsible
ACS Safety & Security Ltd is responsible for personal information collected through this website. Our registered office is 20–22 Wenlock Road, London N1 7GU. Contact info@acsltd.eu or 01344 771569 about this notice or your information.
Information you provide
The enquiry form asks for your name, email address, area of interest and message. Please include only information needed for your enquiry and avoid sending sensitive personal information. Providing these details is voluntary, but we need contact details to reply.
How your information is used
We use enquiry details to respond, discuss your requirements and prepare a requested proposal. The relevant basis is taking steps at your request before a contract, or our legitimate interest in responding to business enquiries. An enquiry does not subscribe you to a marketing mailing list.
Technical information and security
The hosting service may record technical information such as IP addresses, requested pages and timestamps in server logs. The form uses an essential session cookie and a temporary submission counter based on a hashed IP address to help prevent misuse. The counter checks submissions during the preceding hour; this is a rate-limit window, not a promise that server files are deleted after an hour.
These measures support our legitimate interest in operating and protecting the website. This website does not use advertising trackers or analytics scripts.
Who receives it
Form enquiries are sent to the ACS email inbox for the team to handle. Website hosting and email service providers process information needed to deliver those services. Information may also need to be disclosed where required by law. Contact us for details of the providers and any international processing arrangements relevant to your enquiry.
How long it is kept
Retention depends on whether an enquiry closes, leads to a proposal or becomes a customer relationship, together with applicable accounting, contractual and legal requirements. Contact us to ask what records we hold about you and the retention period that applies. Server log and backup retention depends on the hosting and email services.
Your rights
Depending on the circumstances, you can request access, correction, deletion, restriction or portability of your personal information, and object to processing based on legitimate interests. Contact us using the details above. We may need to confirm your identity before responding.
You can also raise a concern with the Information Commissioner’s Office. Please contact us first if you would like us to help resolve a concern.
Cookies and other websites
Read our cookie information for the essential form cookie. When you follow a link to another website, that organisation’s privacy information applies.